From recovery resilience to transformative resilience: How digital platforms reshape public service provision during and post COVID-19

This paper investigates how government-sponsored digital platforms facilitated the transition from recovery resilience during COVID-19 to transformative of city-level service provision post COVID-19. Using an in-depth case study Weijiayuan platform implemented in Jiaxing City China, we found that played critical roles both stages and helped facilitate resilience. was made possible by four conditions: adopting experimenting with public entrepreneurship, achieving a mass usership, incentivizing coproduction services, generating accountability mechanisms for government responsiveness.